Frequently Asked Questions
Everything you need to know about shopping with Poppetpals.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials ethically sourced?
At Poppetpals, we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.